Terms & Conditions

Olympian Sheds Ltd Terms and Conditions (incorporating advice sheet)

Advice Sheet

1. Level Bases.

1.1. The customer is responsible for providing a flat and level base with no slopes or humps. We recommend using a suitable spirit level and straight edge to check for levels. Unconsolidated ground, grass or soil is unlikely to be flat and may also cause the building to sink. Unlevel bases may cause problems with roof and doors alignment.

1.2. If you have any doubts about the base we recommend the purchase and fitting by our installation team of our Tanalised Timber Base System. However this is only suitable for slopes of 2” or less.

1.3. Customers who replace existing buildings often assume that the base under the old building is correct and suitable. Experience has shown this seldom to be the case and this is not found out until it is too late and the new building has arrived

1.4. We find if the customer is using hard-core, gravel, or similar, that the base can have slopes and humps. It is important that a straight edge and spirit level are used to determine this and then the customer can take corrective pre delivery action.

1.5. Pre existing patios and flags next to the house; whilst looking level, are invariably laid with a slope running away from the house.

1.6 Landscapers tend to put slopes on newly concreted/paved areas, this is likely to cause installation problems.

2. Access.

2.1 Height restrictions - The buildings are made in sections, are carried vertically and are taller than might be assumed. The sections can not be lifted over gate tops, fences or via garage roofs. Please note that if there are steps on either side of an archway/gate top then due to the length of the panel this could mean we still can’t get through the gap.

2.2. Distance from unloading to the base – This is not to exceed 30 metres or 100 Feet without agreement with the factory and this route must not have tight corners that might stop the moving of panels.

2.3. Steps - These may not be acceptable unless fully agreed with the factory in advance. Small steps may be workable with the building made in normal sections, but these must be agreed. Emailed photos of any steps are required.

2.4. There may be circumstances where access has to be via "next door". In all circumstances the customer must make all necessary arrangements in advance. This is to include removing any fence panels and checking access through that property.

2.5. Many of the access problems can be overcome by having panels made in smaller sections. This must be organised prior to manufacturing and may add to the cost

3. Delivery Vehicles

3.1. We run 3.5 tonne Mercedes Sprinter and VW Crafter delivery vehicles. They are approximately 21’/6.5m long and 7’/2m wide (slightly wider and longer than a typical ‘Transit Van’), however, considerably smaller than a bin truck. Please advise us in advance of any potential issues.

4. Advising you of when the building will be delivered and erected.

4.1 You will receive a telephone call approximately a week prior to the proposed date. You will be given an opportunity to reject this date but this may result in the date being delayed to a week or two later. If you have completed the necessary preparation for delivery (see below) then it will not be necessary for you to be present on the day of installation. Any times suggested will be assumptive and may be subject to change. The final delivery schedule for the day will not be set until 4.00 pm on the day prior to delivery. If you require a closer indication of times please call the factory after 4.00pm on the day prior to delivery, or from 8.15am on the morning of delivery.

5. Marking of the proposed area.

5.1. The area you require your building to be installed and the window position must be clearly and unambiguously marked. However, there are many circumstances when the building cannot go in this exact position. These could include pipe work, gutters, extra slopes on base and not leaving enough room to erect the building especially installing the roof. Under these circumstances you are deemed to have empowered the staff to use their best judgement to the exact position of the building given the information available to them.

6. Gutters

6.1. There are circumstances when guttering may be a good idea. This is especially so when water bounces on a solid ground and can cause the bottom timbers to become saturated because timber is porous. However, unless guttering is ordered this is not supplied and this is independent of any possibility that guttering may be deemed sensible or necessary. Please note that guttering will only be installed if sufficient access is available around the building.

7. Tanalised Timber Base Systems

7.1. When ordered this will be shimmed up to a maximum of approximately two inches. Cosmetic work nor the providing of facing off timbers to hide the timber base or shims will not be done by Olympian, unless agreed on the order.

8. Direction of floor joists.

8.1 If you are laying some form of sleeper or beam base then you will need to know the direction of our floor joists. The floor joists on our smaller buildings, up to 10 x 8, tend to run the long way of the floors. Bigger floors which could have variations in size, thickness of boards or the number of sections the floor comes in have significant individual variations. Please contact the factory in Sandbach to find out which way the floor joists will run and to check if the floor is in multi sections and if so where support underneath the joints of the floor must be provided.

9. Moist Air and moisture.

9.1. Garden buildings of all types are subject to having moist air within them. For some customers this can be a problem. Leaving the door open from time to time or the use of a dehumidifier can control or eliminate moist air. Metal moving parts need regular oiling. We recommend the use of a Protect Membrane if it is intended to insulate and/or fit electrics. (Also see 12 in terms & conditions.)

10. Doubt.

10.1 If there is any doubt or possible misunderstanding as to any words, phrases or tolerances involved in this or any other document then please ask for clarity or further advice which will be gladly provided.

12. Bank details - Please include your order number and surname with the remittance.

Sort Code: 30-95-91

A/C: 30743460

Terms and Conditions

1. Nature of building.

1.1. The exact specification of the core building is available for inspection and discussion. This may vary from buildings on display or illustrated in catalogues or the internet. There may be non-significant discretionary changes to the core building. All sizes and specifications are generic and/or nominal. Nominal means the size prior to planing. The roof will be bigger than the stated size of the building in all circumstances. Floors and panels may be in sections to suit the size of the building, access and availability of materials.

1.2 The order form will specify the extras and or variations to the basic specification that are deemed part of the contract. If additional items are not specified then they will not be provided. The customer will not be able to rely upon any suggested verbal agreement as to any part of the specification. Demonstration buildings may have extras or variations from your order. All buildings are made to customer specification.

1.3 Timber is still alive and changes shape, shrinks or expands and is porous. Planing of doors necessitated by weather changes is the responsibility of the customer. Door turn buttons are provided to help control timber movement and twisting within doors.

1.4 Names of buildings are generic and do not imply any particular function. All buildings are based upon the same timbers and methods used within our basic garden buildings, irrespective of the final buildings design, features, painting or name.

2. Time is not the essence of the contract.

2.1. This means that variations and changes to the date of supply and/or completion shall not be a breach of contract. Should there be reason to make a return visit due to problems with base/access then time will remain "not the essence of the contract".

3. Prices and charges

3.1 Prices are subject to examination and verification by the Office Manager to ensure there are no mistakes. This checking will be done within 10 days of the order date.

3.2 Prices are not final as the quoted price assumes that there are no problems such as faulty bases or access on the day of installation.

3.2.1 Return journey and rescheduling charges will be a minimum of 10 % of order value. We reserve the right not to return.

3.2.2 There will be no reduction of charges if we could not install on the day but the customer installs at a later date.

3.2.3 If the building cannot installed it will be left at the address .If it cannot be left there will be separate reloading and storage charges.

3.2.4 If it is possible and cost effective to overcome and or re-work access or base problems on the day of installation then we will endeavour to and associated charges will be made. We obtain authorisation prior to commencing any chargeable re-working.

3.2.5 If after the building has been ordered it is necessary to re-design the building so that it will able to be installed charges may arise.

3.2.6 Timber Frames required that are not on the order are chargeable.

3.3 All extra charges with the exception of 3.2.4 must be paid prior to any return visits.

3.4 Cancellations - Deposits of 15% are non-refundable with the exception of pre agreed house moves when such is stated on the order. Any other monies held may be returned depending on which stage of manufacture the building has reached.

3.5 Final payment must be paid in full via cleared funds two weeks prior to delivery.

3.6 Card charges. No charge for Debit Cards, Credit charges will be 2.5 %. American Express is not accepted.

4. Agreements & Amendments.

4.1. Any variations to our terms and conditions must be accepted and agreed in writing. Any post order amendments will only be deemed to have been accepted when confirmed in writing (or by email). Any significant variations from the purpose of the building being as a general purpose garden building are to be detailed in the order from.

5. Access and Base Requirements

5.1 The following list (not exclusive) may make installation either not possible or subject to the raising of extra charges; Dog waste, steps, fences/walls, over 30 metres from lorry to base, gate tops, pergolas, car ports, arches, tight corners and going through the house.

5.2 The base must be firm, the correct size, consolidated and level with no falls in any direction, not elevated above the surrounding area, not be restricted by overhanging branches and have sufficient space around building and its roof to install. This will vary from 20cms to 45 cms depending on the size of the building. Space restrictions may mean that some final trims may not be fixed.

5.3 The company reserves the right not to return to install the building if it cannot be installed on the original visit because of faults with access/base or any other reason not of the manufactures making. There will be no reduction in charges if this is the case.

5.4. Parking on the road - Installation can take up to 8 hours. There may be two or more vehicles. Throughout installation staff needs to have access to their delivery vehicle. Arrangements must be made in advance when parking restrictions may apply.

6. Changes to the building by the customer after installation may invalidate the warranty. Warranty claims shall not cover work to remove and or refit additions or alterations made by the customer.

7. For “deliver only” buildings and supplies the products will be left at the nearest point from the wagon. The customer must ensure that we can park up close to the delivery point. For collect and delivery only buildings; appropriate skills in the building industry may be needed as no written instructions for the buildings are provided. Collect buildings must be returned to the factory if there is a fault.

8. If OLS prepares the base by providing the tanalised timber base system then it agrees to do so on the basis that the ground level shall not vary in any direction by more than 2 inches. It will be at the discretion of OSL if they carry on with the base and then make extra charges or decide that no progress on the base can be made.

9. The customer is responsible for obtaining all necessary consents and approvals. Olympian can provide, if requested, the necessary height/size/volume information.

10. Until the order value has been paid for in full including any additional charges, the goods remain the property of OSL.

11. The customer shall pay reasonable costs for any inspections regarding any matters of alleged defect unless there is a liability under any warranty.

12. Structures made by Olympian Sheds are not made to building regulations. Accordingly they will not be able to withstand the weather in a way that a house would. We recommend using Protect Membrane to help control water ingress especially in exposed locations. There may be water marking at panel edges depending upon exposure to the elements.

13. Introduction of another contractor. Any contract that is made between the customer and another contractor is entered into without any warranty from OSL. This contract with another contractor is separate and distinct from any contract with OSL.

14. OLS products, not directly sold from the factory are sold by independent traders. These traders are not agents and have their own legal personality.

15. Ex demonstration buildings. It is accepted that these buildings will have wear and tear and are open to full inspection. Only structural and material faults will be remedied.

16. We will not be able to schedule or manufacture your building until a signed order copy and deposit are received.

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