Terms & Conditions
Olympian Sheds Ltd Terms and Conditions incorporating Advice Sheet
1. Nature of building.
1.1. The exact specification of the core building is available for inspection and discussion. This may vary from buildings on display or illustrated in catalogues or the internet. There may be non-significant discretionary changes to the core building. All sizes and specifications are generic and/or nominal. Nominal means the size prior to planing. The roof will be bigger than the stated size of the building in all circumstances.
1.2 The order form will specify the extras to the basic specification that are deemed part of the contract. If additional items are not specified then they will not be provided. The customer will not be able to rely upon any suggested verbal agreement as to any part of the specification.
1.3 Floors and panels may be in sections to be defined by the manufacturer to suit the size of the building, access and availability of materials.
1.4 Timber - The contract accepts that it is still alive and change shape, shrinks or expands and is porous. Post installation planing of doors is the responsibility of the customer.
2. Time is not the essence of the contract.
2.1. This means that variations and changes to the date of supply and/or completion shall not be a breach of contract. Should there be reason to make a return visit due to problems with base/access then time will remain "not the essence of the contract".
3. Prices and charges
3.1 Prices are subject to examination and verification by the Office Manager to ensure there are no mistakes. This checking will be done within 10 days of the order date.
3.2 Prices are only deemed final if there is no extra work caused by variations to our requirements for bases or access. There will be extra charges for costs caused by faulty bases and/or access.
3.3 There will be charges made if we have to come back to erect the building if the building cannot be erected due to base/access problems or any other reason not of the manufactures making. Such charges will be a minimum of 10% of the order value.
3.4 There will be no reduction if the customer erects the building because the manufacturer could not do so on the original visit if the reason was due to base/access problems or any other reason not of the manufactures making.
3.5 There will be extra charges if the building has to be manufactured in a specific way to enable the building to be taken to the base unless such changes were agreed in writing at time of order.
3.6 The additional charges caused by not being able to erect the building in the first instance are in addition to charges for any beam provision and laying charges that may be applicable.
3.7 Should there be any problems, not of the company's making, then the charges to solve will be made at our current rates for staff and vehicle. These charges are available on request. All such charges are payable prior to returning.
3.8 If we cannot install the building it will be left at the delivery address. If it is impossible to leave the building and the building has to be taken away there will be handling and storage charges.
3.9. Cancellations - Deposits of 10% are non-refundable with the exception of pre agreed house moves when such is stated on the order. Any other monies held may be returned depending on which stage of manufacture the building has reached.
3.10 Payment must be paid in full via cleared funds two weeks prior to delivery. Bank details; A/C 30743460 Sort Code; 30 95 91
3.11 Card charges. No charge for Debit Cards, Credit charges will be 2.5 %. American Express is not accepted.
4. Agreements & Amendments.
4.1 You may not depend upon any advice you have or assume you have had from any sales person. Any variations to our terms and conditions must be agreed in writing with the Head Office in Sandbach.
4.2 Any post order amendments will only be deemed to have been accepted when confirmed in writing (or by email) by the Head Office in Sandbach.
5. Access and Base Requirements
5.1 The following list (not exclusive) may make installation either not possible or subject to the raising of extra charges; Dog waste, steps, fences/walls, over 30 metres from lorry to base, gate tops, pergolas, car ports, arches, tight corners and going through the house.
5.2 The base must be firm, consolidated and level with no falls in any direction, not elevated above the surrounding area, not be restricted by overhanging branches and have sufficient space around building and its roof to install.
5.3 The company reserves the right not to return to install the building if it cannot be installed on the original visit because of faults with access/base or any other reason not of the manufactures making. There will be no reduction in charges if this is the case.
5.4. Parking on the road - Installation can take up to two hours. Throughout installation staff needs to have access to their delivery vehicle. Arrangements must be made in advance when parking restrictions may apply.
6. Changes to the building by the customer after installation may invalidate the warranty. Warranty claims shall not cover work to remove and or refit additions or alterations made by the customer.
7. For “deliver only” buildings and supplies the products will be left at the nearest point from the wagon. The customer must ensure that we can park up close to the delivery point. For collect and delivery only buildings; appropriate skills in the building industry may be needed as no written instructions for the buildings are provided.
8. If OLS prepares the base by providing beams or flags then it agrees to do so on the basis that the ground level shall not vary in any direction by more than 2 inches. It will be at the discretion of OSL if they carry on with the base and then make extra charges or decide that no progress on the base can be made.
9. All buildings supplied are defined as being manufactured to the customers specification.
10. The customer is responsible for obtaining all necessary consents and approvals. Olympian can provide, if requested the necessary height/size/volume information.
11. Until the order value has been paid for in full including any additional charges, the goods remain the property of OSL.
12. The customer shall pay reasonable costs for any inspections regarding any matters of alleged defect unless there is a liability under any warranty.
13. Warranty claims resulting in significant fault due to defective materials or workmanship may be resolved by repair rather than entire replacement.
14. Introduction of another contractor. Any contract that is made between the customer and another contractor is entered into without any warranty from OSL. This contract with another contractor is separate and distinct from any contract with OSL.
15. Ex demonstration buildings. It is accepted that these buildings will have wear and tear and are open to full inspection. Only structural and material faults will be remedied.
16. We will not be able to schedule or manufacture your building until a signed order copy and deposit are received.
1. Level Bases.
1.1. In all circumstances the customer has the responsibility to check that the proposed ground is flat, level and consolidated. This to be checked with a spirit level diagonally and from side to side
1.2. Customers who replace existing buildings often assume that the base under the old building is correct and suitable. Experience has shown this seldom to be the case and this is not found out until it is too late and the new building has arrived. The customer must check for this potential problem with the use of a suitable spirit level.
1.3. We find if the customer is using hard-core, gravel, or similar, that the base can have slopes and humps. It is important that a straight edge and spirit level are used to determine this.
1.4. Patios and flags next to the house, whilst looking level, are invariably laid with a slope running away from the house.
Summary Section 1.
Check all positions with a spirit level and straight edge and if there seems to be a potential problem order beams to be bought with the building. If they are not necessary they will not be used nor charged for. Beams are not provided with the building unless specified on the order. Demonstration buildings may be mounted on beams but these do not come with the building.
2.1 Height restrictions - The buildings are made in sections and each of these sections may be taller than you think. You must check with the factory if there are any potential problems caused by any height restrictions. The building sections are carried vertically so you may not depend upon the sections being carried horizontally. It is not possible for sections to be lifted over gate tops, fences or via garage roofs. It is important to see if there are any steps either after of before the height restriction as this may restrict the usefulness of the heights that may be available. You must consider all height restrictions and not just the obvious immediate gate or brickwork with a top to it.
2.2. Distance from wagon to base - This is not to exceed 30 metres or 100 feet without agreement with the factory and must not include carrying panels over fences/ bushes.
2.3. Steps - Minor, gentle inclined steps are acceptable but if anything has the potential to be deemed in excess of this you must make arrangements with the factory. An emailed photo makes this discussion far easier.
2.4. There may be circumstances where access has to be via "next door". In all circumstances the customer must make all necessary arrangements in advance. This is to include removing any fence panels and checking access through that property.
2.5. If we are bringing material for flag bases the ground must be solid enough to take a wheel barrow across.
Summary Section 2.
Building Sections are far bigger than you may assume, obtain agreement with the factory in advance, possibly with the use of photos.
4. Delivery Vehicles
4.1. We run 3.5 tonne Mercedes Sprinter and VW Crafter delivery vehicles. They are approximately 21’/6.5m long and 9’/2.7m wide (slightly wider and longer than a typical ‘Transit Van’), however, considerably smaller than a bin truck. Please advise us in advance of any potential issues.
5. Advising you of when the building will be delivered and erected.
5.1 You will receive a telephone call approximately a week prior to the proposed date. You will be given an opportunity to reject this date but this is likely to result in the date shifting a week or two later. If you have completed the necessary preparation for delivery (see below) then it will not be necessary for you to be present on the day of installation. Any times suggested will be assumptive and will be subject to change. The final delivery schedule will not be set until 4.00 pm on the day prior to delivery. If you require a closer indication of times please call the factory after 4.00pm on the day prior to delivery, or from 8.15am on the morning of delivery.
6. Marking of the proposed area.
6.1. The area you require your building to be installed and the window position must be clearly and unambiguously marked. However, there are many circumstances when the building cannot go in this exact position. These could include pipe work, gutters, extra slopes on base and not leaving enough room to erect the building especially installing the roof. Under these circumstances you are deemed to have empowered the staff to use their best judgement to the exact position of the building.
7.1. There are circumstances when guttering may be a good idea. This is especially so when water bounces on a solid ground and can cause the bottom timbers to become saturated because timber is porous. However, unless guttering is ordered this is not supplied and this is independent of any possibility that guttering may be deemed sensible or necessary. Please note that guttering will only be installed if sufficient access is available around the building.
8.1. These will be shimmed up to a maximum of two inches. Any cosmetic work to neaten will not be carried out by OSL. There will be no “facing off”.
9. Direction of floor joists
9.1 Our floor joists (not the additional beams) can run in any direction. The floor joists on smaller buildings, up to 10x8, tend to run the long way of the floor. However, when thicker floor boards are ordered the floor may be made in more than one section and the floor joists may run the short way. Please contact the factory in Sandbach if you require any clarification. This variation in floor joist position will not be of importance if the proposed base area is solid and not on beams or part flags. Do not rely on any assumptions of joist position from your observation of demonstration buildings.
10. Moist Air
10.1. Garden buildings of all types are subject to having
moist air within them. For some customers this can be a problem. Leaving
the door open from time to time or the use of a dehumidifier can control or eliminate moist air.